24/7 Customer
Support & Assistance
An economically feasible solution for businesses
of all sizes, Telephone Answering Serivce offers 24/7 customer
support & assistance for your clients calling in before, during,
and after normal business hours. A wide range of options are available
to assist customers 24/7/365 should they need after
hours emergency services, simple message
taking, virtual
receptionist services, to enter
an order with a
live operator, or require some other answering
service.
Utilizing some of the most advanced telephony based
software available, such as the 3G
Scripting technology, the customer service representatives
of TAS are able to provide customer support on a wide range of
company services and products in a variety of situations. TAS
clients appreciate the fluid, natural call flow that each caller
receives, as opposed to the robotic, confused, or "sorry,
they're out of the office, I can't help you" call pattern
found in many other answering services.
Allowing Telephone Answering Service to provide
24/7 customer support expands your company's availability from
40-50 hours per week to 168 hous per week, or an increase of 420%!
By providing customers with live operators that they can reach
24/7 for customer support, you increase your ability to not only
compete for a sale, you will also see an increase in sales - guaranteed.
Live Customer Support Makes Cents!
The math is simple. Let's consider an example of
a plumbing company whose average job nets $250. People are about
30% more likely to leave a message with a live person than they
are to leave a message with a voice mail system. The plumbing
company uses a voice mail system, and gets about 100 messages
per month, of which, they make a sale 30% of the time. By switching
to the live operator customer services of Telephone Answering
Service, the same company would see a jump from 100 messages to
around 130 messages per month. If the company is able to maintain
its sales success rate of 30%, the company would recieve an additional
9 jobs per week, netting the company an additional $2250 in sales
for the month! The cost of the answering services here at TAS
are less than 1/20 of the increase in net sales this company would
see, meaning the return on investment a customer would see by
utilizing the answering services here at answerphone would be
around 1850%.
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