After Hours Emergency
Support
Handling after hour customer emergency situations
is critical to the success of many businesses. Knowing that the
answering service you partner with is reliable, fast, and precise
when it comes to routing after hours emergency calls brings peace
of mind to many business owners. If you would like to see how
TAS has handled after hours emergencies with companies similar
to your company, please visit our answering
service business applications section of our web site.
Telephone Answering Service brings reliability,
speed and precision to each after hours call. With the technology
that supports the customer service agents of Telephone Answering
Service, qualification of after hours emergencies, information
gathering, and dispatch routing are optimized. While TAS competes
extremely well on price, a hidden cost is lost sales due to poor
service by the answering service. With the techniques and technology
deployed at Telephone Answering Service, you can be assured your
customers will be treated with the utmost care, and handled correctly
each and every time they call.
Telehpone Answering Service After Hours Emergency
Support
Reliability
One of the biggest problem facing the average answering
service is that they have difficulty classifying calls as an emergency
or non-emergency. If you have an operator who may answer for 500
different accounts, you may have some indecisions as to what is
an emergency and what isn't. Here at TAS, the technology that
supports the customer service agents is so advanced that it will
classify the call for the operator based on standard job types.
To add additional reliability, all on call information is managed
by our customers via our online customer interface, Answerweb
(or by calling in). TAS customers log in to the system, and with
a few mouse clicks can quickly and easily change their on call.
Speed
When an emergency call comes in to TAS, the computer
systems and customer service agents go to work. If you are looking
for the absolute fastest dispatch times, check out our call
patching. The customer is never off the phone. They are immediately
connected to the on call. This process can be completely automated
via our automated call
dispatch or our live
customer service agents can connect the call directly to the
on call.
Precision
Customized scripting and the technology behind the TAS call center
provide for precise call handling and information gathering. Customer
service agents face rigorous trainning before ever taking a call
and have monthly reviews to ensure they are handling accounts
in a professional fashion.
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