ANSWERWEB
Answerweb is an online utility that allows TAS customers to login
and manager their account from any internet connection. Answerweb
provides three main compenents to facilitate customers in managing
their accounts, employees, and messages. Answerweb
Login
On Call Management
The days of calling into the answering service to update on
call contact for after
hours emergency support are past their prime (although this
is still available for our customers to utilize should they
so choose). Answerweb provides TAS customers with the ability
to easily and securely assign on call duty to specific employees
with the simple clik of a mouse. Upon saving the information,
the systems of TAS are immediately updated with the new on call
information. Answerweb removes the problem of operators improperly
updating the on call list, which can plague other answering
services. For a closer look, please click the images below to
view Answerweb's features.
On Call Setup |
View Current On Call Information |
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Message Management, Tracking, And Storage
Answerweb provides TAS customers with the ability to view,
deliver, track, and store all messages on their account. Unlimited
message storage from account inception is included free of charge
on all accounts. Customers can not only see all information
contained on all messages, but can also view all message actions
used in delivering messages to the proper parties. With these
monitoring tools at management's fingertips, not only can customers
keep an eye on the answering service to ensure fast dispatching
times, but can also be used to identify potential issues with
on call employees.
Message Management - Summary View |
Message Management - Full Message
Detail |
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Operator Summary & Efficiency Reports
Curious as to how your answering service is performing? Many
answering services hide their hold times, average call lengths,
and other operational information because they're ashamed of
the figures. Telephone Answering Service makes operator efficiency
reports readily available for the meticulous manager who wants
to ensure customers calling in receive the best customer service
experience. With Answerweb, customers can instantaneously generate
& email operator efficiency reports that monitor operator
performance on accounts.
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