Certain businesses have to make themselves available to their
clients 24 hours a day. Emergency dispatching services from Telephone
Answering Service feature precision call routing, on call management,
Answerweb, call flow charting, and
guaranteed correct message taking.
Cutting-edge technological applications guide the customer service
agents of Telephone Answering Service throughout the call and
message delivery process.
The computer based systems of Telephone Answering Service allow
the customer service agents to focus their efforts on providing
top quality customer service and giving the customer their full
attention. Attention to detail is extremely important when handling
emergency dispatch calls.
From medical emergency dispatch for doctors
answering services to dispatching an on call plumber in response
to water leakage, Telephone Answering Service emergency dispatch
services are available 24/7 for after
hours emergency support.
Telephone Answering Service emergency dispatch has the computer
systems in place to monitor all activity on an emergency dispatch
call from start to finish, allowing our customers to monitor each
step in the call handling process. Here is how a typical call
would flow based on an emergency dipatch call situation for a
home restoration service, followed by an example of how a call
would flow for a doctor's office. There a hundreds of combinations
on how to dispatch emergency calls customerized according to each
customers preference.. Please see message
delivery for a complete list of options.
Home Restoration Company - Emergency Dispatch
Emergency Dispatching Call Flow
1) Operator answers in company name
2) Operator selects call type from customized menu -
3) Operator selects typical job type from menu- "water
4) Operator collects customer information
5) Computer system recognizes "water leakage"
as emergency, elevates to priority
6) Computer system automatically sends text message to
on call, email to primary email box, and updates Answerweb
7) Computer priority list shows operator who to contact,
their primary contact preference, and at what interval
to contact them if they are unreachable
8) Operator reaches on call, and makes sure they recieved
the text message
| 9) Operator delivers out message & Answerweb
updates all call & message actions taken to allow viewing
by home restoration company
Medical Doctor's Office - Emergency Dispatch
Emergency Dispatching Call Flow
|1) Operator answers using the name of the office "Dr.
Smith's Office, How May I Help You?"
|2) Operator selects call type from customized menu "Doctor
Referral" & gets name and number
|3) Computer system recognizes "Doctor Referal"
requires emergency dispatch
|4) Computer system pops call
|5) Computer system looks at who "Dr. Smith's Office"
has put on call via Answerweb
|6) On call patching screen, Answerweb tells operator Dr.
Smith is on call
|7) Operator places caller on hold, and contact's Dr. Smith
on his preferred contact method
|8) Operator connects Dr. Smith directly to caller, and hangs
|9) System updates Answerweb w/ the oncall name of the person
the call was patched to, sends copy of message to customer's
fax machine, and delivers out the message.
Emergency Dispatching can be customized to Telephone Answering
Service clients' specifications in a number of ways. For instance,
drop down menus with typical job types can be customized to client
specifications, and emergency dispatch can be performed according
to the type of job. A more simplistic stance is to leave emergency
dispatching decisions up to the customer. For instance, in our
medical example, the operator can ask a the caller, "Would
you like me to contact the on call doctor?", or "Is
this an emergency?" Based on the patient response, the computer
system will instruct the operator to use the message delivery
option selected by the customer.
With Telephone Answering Service, dropped calls are a thing of
the past. TAS customers are able to monitor their emergency calls
from anywhere in the world as long as there is an internet connection
or telephone. Improper call routing and contacting the wrong on
call are a relic of the past. Guaranteeing the information collected
from callers, and backing that information up with full time call
recording enables Telephone Answering Service to provide unparalleled
quality, reliability, and accuracy when it comes to emergency