Customer service via call centers can be simplified
into three methodologies for handling inbound customer calls.
Fully automated call answering via phone menu options, Partially
automated answering wtih live operator support, and live
operator only support. The most cost effective solution of
the three options provided by Telephone Answering Service.com
is fully automated answering.
Automated Call Answering Components
Telephone Menu Driven Options
Customized menu options present the customer with choices
catered to the business's standard service offerings. An excellent
method for filtering emergency calls from non-emergency calls,
automated call answering with recorded menu options is a cost
effective solution to having a live person answer the phones 24/7.
An example scenario of automated call routing would
be for an HVAC company. When the customer calls to the HVAC company
during the business hours, the customer calls will be answered
by the business owners. When closing time comes, the HVAC company
will forward their phone lines to Telephone Anwering Service.com.
When a customer calls the HVAC company while its lines are forwarded
to Telephone Answering Service.com, the customer will receive
an automated or recorded response. "Thank you for calling
HVAC company, if you have an emergency, and need to speak with
someone immediately please press 1. For all other callers, please
leave your name and number, and an HVAC representative will call
you as soon as we get back into the office. Thank you!" If
the customer presses 1 because they have a heating or air emergency,
the call can be transfered directly to an HVAC representatives
on call cell phone. All non-emergency calls would be transferred
to a voice mail account, able to be accessed by the business when
they return to work.
The primary benefits of automated answering solutions
from telephone answering service.com are their cost savings. For
less than $1/day, your company can provided 24/7 coverage of emergencies,
and expand availability to your customers by over 300%! Many companies
dramatically increase sales by providing emergency service at
premium prices for providing after
hours emergency service.